# Getting Help > [!summary] > When uncertain, ask an owner/admin. Do not guess your way around access, scoring, or escalation. --- ## Ask for help when - a route is blocked - you see a surface you were not trained on - a run does not appear to be yours - Lucia's response may overclaim - a prompt involves money, safety, guest trust, or owner stress - you are unsure whether to pass, fail, or escalate - the UI behaves differently from this guide --- ## What to include Send a short note with: - the route you were on - the run or session ID if visible - the prompt number or prompt text - what you expected - what happened instead - whether you already saved or finalized anything --- ## Escalation rule If the choice is between guessing and asking, ask. Good evaluation signal depends on honest uncertainty.